COPYRIGHT © nueme 2021

Privacy Policy 

Last updated: January 04, 2022. To see the prior version, click here. (a suggestion to be discussed)

Website Definition 

Nueme is a medical website owned by Mohamed N. Al Hajery & sons company LTD (MNH ) in Kuwait which is owns and operates many of Kuwaiti pharmacies, and medicine is its major business as a one of the biggest medicine’s companies, MNH is specially for activate Neume website has contracted with Al-Hilal international clinic for the best and professional medical services for users of the website.

Nueme is take care of the user's facial beautification against acne and treat its dermatology effects on the face by doctors specializing in plastic surgery and dermatology.

It strictly works to deliver the medicines that are described by the specialized doctor through the same site through Al-Hajery ’s pharmacies group to reach you wherever you are inside the State of Kuwait hand as soon as possible.

Nueme website’s services is available inside the state of Kuwait only ..

Privacy Statement is committed to maintaining the privacy of our clients. We have policies and procedures in place to restrict access to your personal information to employees that need to know that information in order to provide products or services to you. We train our employees to protect the confidentiality of your records. In addition, we maintain physical, electronic, and procedural safeguards to guard your personal information.


With regards to internet usage, cookies are pieces of data assigned by a Web server to the browser on a specific PC. Cookies help web sites recognize return visitors and cannot be read by a web site other than the one that set the cookie. When someone returns to a web site he or she has visited before, the person's browser gives this data back to the server. uses cookies to track web site usage, such as the number of visitors to our web site and the pages visited, in order to evaluate the usefulness and effectiveness of our site. also uses cookies to maintain the continuity of your visit to our website. We do not store user id, passwords, or any personal information in cookies. Users have the option to set their browsers to notify them before receiving a cookie, which allows them to decide whether to accept it or not. In addition, browsers can also be set to turn off cookies entirely. Turning cookies off will prevent access to these areas of our web site. Cookies are not required to access other areas of website.

Safeguarding Client Information

We only grant access to personal information about you (such as your name, address) to company employees so that they can process and service your accounts and administer our business. Our Code of Conduct requires that your information remain confidential. Even if you are no longer our client, we will continue to treat your nonpublic personal information in the same way as if you were still a client. In addition, we maintain physical, electronic and procedural safeguards to guard this personal information. We have implemented commercially reasonable security systems to protect personal information that we receive from any of our online applications. All information that is sent to us on these applications is encrypted using the standard security protocol Secure Socket Layer (SSL) during the transmission from an applicant's personal computer. While visitors can use e-mail to contact us about skin issues and inquiries, e-mail may not be a secure method of communication for time sensitive communication or communication of information that is confidential. We strongly recommend that this type of information not be communicated via e-mail.

Third Party Sites Links

We are not responsible for the information collection practices of third-party web sites that are linked from website. In addition, we cannot guarantee how these third parties use cookies or whether they place or add computer cookies that may identify visitors personally. We recommend and encourage users to review Privacy Policies carefully before providing personal information on any of these web sites.


Our driver application is only used by our fleet to deliver orders to clients which are dispatched from our system. Our drivers will get the customer location to let system track delivery process of orders and our system will not use the customer's location for any other purposes.

Deletion Policy

If you have registered at nueme directly, nueme acts as data controller. In this case, we will delete your data upon request (via email to, upon closure of your account, or after three years. A user of the nueme Online Account, acting on behalf of their organization, can delete data from their Interplace system whenever they wish. Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account administrator before data are permanently deleted. Data may still remain in the systems back-up files, which will be deleted periodically. Information may be deleted from our CRM upon request to We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

Terms & conditions

This Website is owned and operated by Mohamed Naser Al Hajery & Sons Co. a company registered in Kuwait with its registered office at P.O. Box 152, Safat 13002, Kuwait. For the purposes of these Terms & Conditions, the terms "We" and "Us" refer to Mohamed Naser Al Hajery & Sons Co. When you purchase Products from our Website, you will be entering into a contract with Mohamed Naser Al Hajery & Sons Co. Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise

The user must explain his sick situation from which he suffers with accuracy and clarity to the site’s doctor.

The user shouldn't hide any disease related to the description of his suffering to the site's doctor.

The site’s doctor has the right to request to upload a picture of the user’s face (male or female) for more accuracy in the diagnosis, with the site’s commitment to save it with the highest confidentiality manners.

The user must follow all the site doctor's instructions for treatment procedures, using of medications, doses and appointments of doses without any modification, distortion or negligence.

The user must use the exactly and the same medicines prescribed by the site doctor without any modification or change and not use alternatives to medicines except after consulting the site doctor.

Due to the protection that this site aims at and in order to preserve the health of the user, medicines and medical supplies will be dispensed exclusively from Al-Hajery 's pharmacies group at the user’s expense through the same site, with the user not having the right to dispense medicines from anywhere else.

In the event of any side effects of treatment or medication, the user must immediately communicate through the site with the website's doctor to re-evaluate the case and appropriately treat it .

The site doctor may decide to set an appointment for a personal interview of the user at his clinic at Al Hilal International Clinic for more clarity, the user must personally attend the appointment for the examination.

The site doctor may see that the disease is requires some of medical procedures or special surgeries, in this case the user is obligated to follow the doctor’s instructions and obey the procedures or surgeries prescribed to him by the site doctor.

In the event that the user does not desire the personal interview at the clinic or does not desire to comply with the medical procedures or surgical procedures, the diagnosis shall be deemed to have been completed and he shall not be able to refund any amount was  paid through the site.

In the event that the user has accepted the doctor's decision to attend  in the clinic or to undergo any medical or surgical procedures, in this case, an agreement will be made with him for an  additional cost that he will incur for these interview , medical procedures and surgeries, which he must pay in advance in one payment before starting any of them.

The user must pay the fees indicated on the site for the medical examination, and he must also pay the value of the medicines in advance and in full, in order to be able to benefit from the site's services. 

User acknowledgement

The user acknowledges that he has read and fully understood all the terms and conditions and agrees to them in whole and in detail, and also acknowledges that he bears any legal responsibilities that may result from his violation of any of them, and for avoidance any doubt ,  neither the website entity Nor  any of its owners , directors , doctors  or any of its employees will bear any of liabilities  that may be caused or arise by the user's violation of these terms and conditions. 


You may register as a customer of the Website and as part of the registration process, you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We would be storing your information to be able to make your experience with our brand better.

Intellectual property

All copyright, trademarks, and other intellectual property rights in all material, content, or software supplied as part of our Website, including emails or any other form of communication with you is protected by copyright and database right laws and shall always remain vested in us or, where relevant, our franchisors/licensors.

You are permitted to use this material only as expressly authorized by us or our franchisors/licensors. You may not extract and/or utilize the whole or any part of the Website without our express written consent.

The brand names and logos indicated on our Website and all related emails are owned either by Us or by our partners in the territories in which we operate.

We may provide the functionality to allow customers to provide Product ratings and reviews (“User Content”) in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate and that you are the sole author. We do not necessarily review User Content prior to it being posting and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content that in our sole opinion is deemed to be incorrect, offensive, illegal, or otherwise unacceptable. User Content that provides negative reviews of Products will generally be deemed acceptable when objective, not otherwise in breach of these Terms & Conditions, and posted by a verified customer.

Limitation of liability

Nueme website, Al-Hilal international clinic , Mohamed N. Al Hajery company and all of their owners , partners , directors and their employees will never liable for any legal claims from the user or any third party for any damages , injuring , compensation or any other legal responsibilities may arise from or relating to the  user's  mistakes or due to his violation of any of the terms and conditions mentioned here or anywhere else on the site either was in a good or bad faith.

Except for willful mistakes or bad faith ,the maximum of the website and all of owners , partners , directors doctors and all of their employees, responsibilities will not be more than refunding the paid fees of the user in case of any mistakes .

Shipping information, Returns policy, and Refund policy

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify nueme Customer Support on 1800077 immediately or within 24 hours of receiving the products, to ensure prompt resolution. Please note that nueme will not accept liability for such delivery issues if you fail to notify us within 24 hours of receipt.

According to the regulations of the Ministry of Health no return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered.

Return Policy Exceptions

nueme reserves the right to refuse returns for certain products.

Damaged Items

We do our best to ensure that you are completely satisfied with our products and we are happy to replace a product if it is damaged or defective at no extra charge if you notify us within 24 hours of receipt. Please call our customer support at 1800077 and they will guide you with the best possible solution.

Incorrect Items Ordered

If we have sent you an incorrect product from that which you have ordered, please notify us within 24 hours of receipt and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours.


Delivery will take up to 120 minutes or more (depending on the customer location) from the time the order is placed.

Working Time

Our delivery network is operating from 8AM to 11PM throughout the week to serve our customers and their health. 


  • Cash on Delivery

  • Customers could pay for their orders online via Credit Card, Debit Card, K-Net

  • Use of promo codes

  • Use of wallet balance

Important Note

Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own physician or another medical professional.

Company name

Mohamed Naser Al Hajery & Sons Co

Company address

P.O. Box 152, Safat 13002, Kuwait.

Business license


Price displayed in local currency

40 KWD